Role Overview

The Senior Technical Support Specialist plays a crucial role in our technical support team, focusing on verifying and resolving issues related to iGaming and online casino games. This position requires a deep understanding of the industry, exceptional problem-solving skills, and the ability to collaborate with second-level support, QA, and developers to ensure efficient issue resolution.

Key Responsibilities

• Serve as the primary contact for escalated technical issues from second-level support.
• Verify the root cause of reported problems and accurately assess the severity of issues.
• Regularly review product updates and documentation to stay informed about the latest features and enhancements.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• At least 2 years of experience in a related technical field.

Technical Competencies

• Proficient in Laravel Frameworks.
• Strong understanding of MySQL database design and management.
• Excellent problem-solving skills with attention to detail.
• Outstanding teamwork and communication abilities.

Additional Skills (Good to Have)

• Basic knowledge of HTML, CSS, and JavaScript.
• Familiarity with GitHub for version control.
• Experience with iGaming-related back-office projects.

Why Join Us?

• Collaborative Environment: Work closely with QA, developers, and support teams.
• Industry Expertise: Gain hands-on experience in the fast-paced iGaming industry.
• Growth Opportunities: Stay ahead with access to the latest tools, technologies, and product enhancements.